At Vintage Bag Boutique, we want you to love your purchase. We are a small, dedicated team specialising in vintage and pre-loved designer pieces, and every order means a great deal to us. We put care and attention into every item we list and every package we send.

We do accept returns, but we kindly ask you to consider your purchase carefully before ordering. If you have any doubts or questions, please reach out to us before buying — we are always happy to help you find the right piece.

Before You Purchase

Processing a return takes significant time and effort for our small team — from inspecting the returned item to repacking and preparing it for resale. We appreciate your understanding and encourage you to contact us with any questions before placing your order.

How to Request a Return

• Contact us via our contact page with your order number and return request.
• Return requests must be submitted within 14 days of receiving your order.
• Items must be returned in their original packaging, unworn, undamaged, and with all tags still attached.
• Returns without original packaging, missing components, or with damage cannot be accepted.
• Return shipping costs and risks are the responsibility of the customer. We strongly recommend using tracked and insured shipping, as we cannot be held responsible for lost or damaged returns.

Refunds

• Refunds are only issued when the returned item meets all return conditions.
• Refunds are processed within 14 business days of receiving and inspecting the return.
• Refunds are made to the original payment method.
• If a discount was applied to your order, the refund will reflect the actual amount paid.
• Missing or damaged components may result in a partial or rejected refund.
• Original outbound shipping costs will be refunded if you return your entire order within the 14-day withdrawal period. Return shipping costs remain the customer’s responsibility.
• Please allow up to 10 additional working days for the refund to appear in your account, depending on your bank.

Faulty or Incorrect Items

• All items are carefully inspected before dispatch.
• If your item arrives damaged or not as described, please notify us within 48 hours of delivery. We are unable to accept claims after this period.
• Please contact us immediately with photos and your order number and we will resolve the issue as quickly as possible.

Questions?

If you have any questions about our return policy or need assistance with an order, please don’t hesitate to get in touch. We’re here to help.