Frequently Asked Questions

About Our Products

Are all your bags authentic?
Yes, absolutely. Every piece in our collection is carefully authenticated before being listed. We specialise in pre-owned luxury designer handbags and accessories, and authenticity is at the core of everything we do.

Which brands do you carry?
We carry a curated selection of the world's most iconic luxury brands, including Chanel, Louis Vuitton, Gucci, Hermès, Prada, Céline, and Christian Dior, among others.

What condition are the items in?
Each item is described with its condition clearly noted in the product listing — ranging from excellent vintage condition to gently used. We provide detailed photos so you know exactly what you're purchasing.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.

Can I cancel or change my order?
Please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to make modifications.

Shipping

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How long does delivery take?
Delivery times depend on your location. You will receive a tracking number once your order has been dispatched so you can follow your parcel every step of the way.

Returns & Refunds

Can I return an item?
Yes, return requests must be submitted within 14 days of receiving your order. Return shipping is at your own expense.

What if my item arrives damaged?
In the unlikely event that your item arrives damaged, please contact us immediately with photos and we will resolve the issue promptly.

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